Privacy Policy

Our Commitment to Privacy

Since December 21, 2001, we’ve been fully compliant with Australia’s National Privacy Principles (NPPs), ensuring that your information is handled responsibly and respectfully.

What We Collect

The personal information we gather depends on your interactions with us and is limited to what’s necessary to provide and manage loans and related services. This may include:

• Information You Provide: Details like your name, address, contact information, and identification documents, especially if required under the Anti-Money Laundering and Counter-Terrorism Financing Act.
• Financial Information: Insights into your financial position, such as income details and credit history (when authorised).
• Loan Details: Information related to the progress of loans you’ve taken or guaranteed, including your communications with us.

How We Use Your Information

Your information is used to evaluate loan applications, manage loans, and provide related services. With your consent, we may share it with:

• Professional advisers (e.g., solicitors, accountants, valuers).
• Mortgage insurers, underwriters, and relevant government agencies.
• Credit reporting agencies and external auditors.
• Organisations involved in funding, managing, or administering your loan.

We may also use your details to share information about products or services we think you’ll find valuable.

Trusted Partnerships

We may outsource certain functions, like IT support or mailing services, to trusted providers. These partners are carefully selected and bound by confidentiality agreements to ensure your information stays secure.

Advertising and Analytics

We may use your personal information (such as your email address or interactions with our website) to create custom or lookalike audiences through platforms such as Google Ads, Facebook, and Instagram. This allows us to deliver more relevant advertisements and improve our marketing performance.

In doing so, we may use cookie-based and pixel-based data to track website interactions (such as quote requests or form submissions), build audiences, and measure the effectiveness of our campaigns. This data is shared with advertising platforms in accordance with their privacy policies and may include non-sensitive details like your IP address, browser type, and pages visited.

These platforms may use cookies, device identifiers, or other tracking technologies to recognise your device across other websites or apps.

All third-party advertising partners are bound by strict privacy and confidentiality obligations consistent with Australian law.

You may opt out of this use of your information by:

• Adjusting your browser’s cookie settings,
• Visiting the opt-out tools for Facebook or Google Ads, or
• Contacting our Privacy Officer directly.

You can opt out of this use of your information at any time by contacting our Privacy Officer or using the unsubscribe options in our communications.

Accessing Your Information

You have the right to access your personal information. To make a request, contact our Privacy Officer (details below). We handle these requests in line with the NPPs to ensure a fair and efficient process.

Questions or Concerns?

If you have questions about how we manage your information or want to raise a privacy-related concern, we’re here to help. Reach out to us:

Privacy Officer
Clear Lease
PO BOX 289, PORT MELBOURNE VIC 3207
📞 1300 242 280 | ✉️ info@clearlease.com.au

Policy Updates

We periodically review and update this policy to keep it relevant and effective. When changes occur, we’ll notify you via email, electronic communication, or other means. The latest version is always available upon request.

By keeping your information safe and your trust intact, we aim to deliver peace of mind alongside exceptional service.